Source note · Modernizing a DTMF IVR to conversational AI
For Copilot Studio basic voice agents, Microsoft states that timers such as the DTMF interdigit timeout and silence detection timeout are not supported when DTMF only for voice is enabled, and that the only customer engagement hub supporting voice agents is Dynamics 365 Customer Service.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Copilot Studio basic voice agents
- Subsystem
- limitations
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Basic voice agents overview — Microsoft · tier 2 current vendor documentation · Tips and limitations > 'DTMF only' and 'Customer engagement hub'
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-copilot-basic-limits. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-copilot-basic-limits
BibTeX
@misc{warmtransfer-claim-ivr-modernization-copilot-basic-limits,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-copilot-basic-limits},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-copilot-basic-limits},
note = {Source note ivr-modernization-copilot-basic-limits, checked 2026-09-30}
}