Source note · IVR design practices
Webex Calling auto attendant custom greetings must be 8 or 16 kHz, 8 or 16 bit mono, u-law, A-law or PCM audio, with a maximum file size of 2 MB (about 4 minutes).
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Calling auto attendant
- Subsystem
- greetings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Manage auto attendants — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Greeting configuration (custom greeting audio requirements)
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-webex-aa-audio-format. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-webex-aa-audio-format
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-webex-aa-audio-format,
title = {IVR design practices: source note ivr-design-practices-webex-aa-audio-format},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-webex-aa-audio-format},
note = {Source note ivr-design-practices-webex-aa-audio-format, checked 2026-09-25}
}