If the DHCP server gives a Cisco MPP phone no provisioning server information, the phone sends its MAC address and model to the Cisco EDOS Remote Customization server and its Customization State becomes Pending.
Checked 2026-10-02
If DHCP server does not provide provisioning server information, the phone queries the Cisco EDOS RC Server and provides its MAC address and model and the Customization State is set to Pending.
- Vendor
- Cisco
- Product
- Cisco IP Phone Multiplatform Firmware
- Subsystem
- provisioning
- Deployment
- multi-tenant, on-premises
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Cisco IP Desk Phone with Multiplatform Firmware (MPP) Administration Guide - Provisioning — Cisco Systems · tier 2 current vendor documentation · Provisioning > Remote Customization (EDOS)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting IP phones that do not get a voice VLAN or DHCP options: source note ip-phone-dhcp-vlan-troubleshooting-mpp-no-dhcp-to-edos. WarmTransfer. https://warmtransfer.net/knowledge/claims/ip-phone-dhcp-vlan-troubleshooting-mpp-no-dhcp-to-edos
BibTeX
@misc{warmtransfer-claim-ip-phone-dhcp-vlan-troubleshooting-mpp-no-dhcp-to-edos,
title = {Troubleshooting IP phones that do not get a voice VLAN or DHCP options: source note ip-phone-dhcp-vlan-troubleshooting-mpp-no-dhcp-to-edos},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ip-phone-dhcp-vlan-troubleshooting-mpp-no-dhcp-to-edos},
note = {Source note ip-phone-dhcp-vlan-troubleshooting-mpp-no-dhcp-to-edos, checked 2026-10-02}
}