Source note · Troubleshooting headset call controls in softphones
Zoom instructs users to enable the Sync buttons on headset audio setting if their device is on the supported USB HID list, and to disable it otherwise.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Workplace
- Subsystem
- USB HID headset sync
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- global minimum version or higher
- Checked
- 2026-10-02
Sources
- Supported USB HID devices for the Zoom Workplace desktop app and Zoom Web App — Zoom · tier 2 current vendor documentation · Supported USB HID devices, introduction
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-zoom-sync-setting. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-zoom-sync-setting
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-zoom-sync-setting,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-zoom-sync-setting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-zoom-sync-setting},
note = {Source note headset-control-troubleshooting-zoom-sync-setting, checked 2026-10-02}
}