Source note · Troubleshooting headset call controls in softphones
For problems with Poly headsets on the Webex App, Cisco advises installing Poly Lens for Windows version 1.5.0 or above or contacting Poly.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex App
- Subsystem
- third-party headset support
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Webex App | Headset support — Cisco Webex Help Center · tier 2 current vendor documentation · Webex App | Details about headset support, Poly section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-webex-poly-lens. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-webex-poly-lens
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-webex-poly-lens,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-webex-poly-lens},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-webex-poly-lens},
note = {Source note headset-control-troubleshooting-webex-poly-lens, checked 2026-10-02}
}