Source note · Troubleshooting headset call controls in softphones
With Jabra Call Control for Amazon Connect, Jabra Engage 40, 50 and 50 II headsets can toggle agent state (for example available or break) from a customisable headset button.
Checked 2026-10-02
- Vendor
- Jabra
- Product
- Jabra Call Control for Amazon Connect
- Subsystem
- CCP headset integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Jabra Call Control for Amazon Connect SDK — GN Audio (Jabra) · tier 2 current vendor documentation · Supported functions section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-jabra-ac-agent-state. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-jabra-ac-agent-state
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-jabra-ac-agent-state,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-jabra-ac-agent-state},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-jabra-ac-agent-state},
note = {Source note headset-control-troubleshooting-jabra-ac-agent-state, checked 2026-10-02}
}