Source note · Troubleshooting headset call controls in softphones
For Jabra and Yealink headset buttons in Genesys Cloud for Salesforce, the user must open a separate WebRTC window using the Pop WebRTC Phone window setting.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud for Salesforce
- Subsystem
- embedded client headset integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure headsets for embedded clients — Genesys · tier 2 current vendor documentation · Configure headsets for embedded clients, Salesforce section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-gc-sfdc-pop-window. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-gc-sfdc-pop-window
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-gc-sfdc-pop-window,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-gc-sfdc-pop-window},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-gc-sfdc-pop-window},
note = {Source note headset-control-troubleshooting-gc-sfdc-pop-window, checked 2026-10-02}
}