Source note · Troubleshooting headset call controls in softphones
Genesys Cloud's WebRTC microphone troubleshooting steps include allowing the browser to use the microphone and unmuting the microphone in the client call controls.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- WebRTC phone audio testing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Test your WebRTC phone settings — Genesys · tier 2 current vendor documentation · Test your WebRTC phone settings, microphone troubleshooting
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-gc-mic-browser-perm. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-gc-mic-browser-perm
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-gc-mic-browser-perm,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-gc-mic-browser-perm},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-gc-mic-browser-perm},
note = {Source note headset-control-troubleshooting-gc-mic-browser-perm, checked 2026-10-02}
}