Source note · Genesys Cloud workforce engagement
Speech and text analytics is included with Genesys Cloud CX 1 WEM Add-on II, with Genesys Cloud CX 2 WEM Add-on I, and with the Genesys Cloud CX 3 license.
Checked 2026-09-25
Speech and text analytics features are included as part of the Genesys Cloud CX 1 WEM Add-on II or Genesys Cloud CX 2 WEM Add-on I, and Genesys Cloud CX 3 license.
- Vendor
- Genesys
- Product
- Genesys Cloud speech
- Subsystem
- speech and text analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Licensing and costs - What license do I need to use speech and text analytics? — Genesys · tier 2 current vendor documentation · FAQ answer, first sentence
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud workforce engagement: source note genesys-cloud-wem-sta-license-faq. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-sta-license-faq
BibTeX
@misc{warmtransfer-claim-genesys-cloud-wem-sta-license-faq,
title = {Genesys Cloud workforce engagement: source note genesys-cloud-wem-sta-license-faq},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-sta-license-faq},
note = {Source note genesys-cloud-wem-sta-license-faq, checked 2026-09-25}
}