Architect takes the required language skill from the Transfer to ACD action's language skill or else the flow's default ACD language skill; if neither is set, no language skill is required.
Checked 2026-09-30
If neither are set, no specific language skill is required.
- Vendor
- Genesys
- Product
- Genesys Cloud CX Architect
- Subsystem
- Architect
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Language skills in Architect — Genesys · tier 2 current vendor documentation · Article body; rule and precedence
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-architect-language. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-architect-language
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-architect-language,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-architect-language},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-architect-language},
note = {Source note genesys-cloud-queue-setup-architect-language, checked 2026-09-30}
}