Citing voice-quality degradation and audio delay from wireless LAN technology, Five9 does not recommend wireless headsets when more than 10 agents are active at the same time.
Checked 2026-10-02
Five9 does not recommend wireless headsets when more than 10 agents are active at the same time.
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- headsets
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Headset for Agents and Supervisors — Five9 · tier 2 current vendor documentation · Headset for Agents and Supervisors; sentences 3-4
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-wireless-headset-10-agents. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-wireless-headset-10-agents
BibTeX
@misc{warmtransfer-claim-five9-softphone-troubleshooting-wireless-headset-10-agents,
title = {Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-wireless-headset-10-agents},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-wireless-headset-10-agents},
note = {Source note five9-softphone-troubleshooting-wireless-headset-10-agents, checked 2026-10-02}
}