Users on Citrix workstations cannot use WebRTC and the Five9 Softphone in the same browser.
Checked 2026-10-02
Users on Citrix workstations can't use WebRTC and the Five9 Softphone in the same browser.
- Vendor
- Five9
- Product
- Five9 Agent Desktop Plus
- Subsystem
- WebRTC station
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- WebRTC Station (Agent Desktop Plus) — Five9 · tier 2 current vendor documentation · WebRTC Station; Citrix note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-webrtc-citrix-not-softphone. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-webrtc-citrix-not-softphone
BibTeX
@misc{warmtransfer-claim-five9-softphone-troubleshooting-webrtc-citrix-not-softphone,
title = {Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-webrtc-citrix-not-softphone},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-webrtc-citrix-not-softphone},
note = {Source note five9-softphone-troubleshooting-webrtc-citrix-not-softphone, checked 2026-10-02}
}