Five9 requires one-way latency from the customer system to the Five9 data center to be under 150 ms.
Checked 2026-10-02
Latency from the customer system to the Five9 Data center must be under 150ms one-way.
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- network quality
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Five9 Network Requirements (LAN and WAN) — Five9 · tier 2 current vendor documentation · Five9 Network Requirements (LAN and WAN); latency
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-latency-150ms-one-way. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-latency-150ms-one-way
BibTeX
@misc{warmtransfer-claim-five9-softphone-troubleshooting-latency-150ms-one-way,
title = {Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-latency-150ms-one-way},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-latency-150ms-one-way},
note = {Source note five9-softphone-troubleshooting-latency-150ms-one-way, checked 2026-10-02}
}