Source note · Five9 routing and campaign model
In Vertical dialing a contact is reconsidered as soon as the minimum redial duration has passed, whatever its list position. List Penetration waits until the dialer reaches that record again in the list.
Checked 2026-09-24
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- list-management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Using List Penetration Dialing — Five9 · tier 2 current vendor documentation · Using List Penetration Dialing (distinction from vertical dialing)
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-vertical-vs-penetration-redial. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-vertical-vs-penetration-redial
BibTeX
@misc{warmtransfer-claim-five9-routing-vertical-vs-penetration-redial,
title = {Five9 routing and campaign model: source note five9-routing-vertical-vs-penetration-redial},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-vertical-vs-penetration-redial},
note = {Source note five9-routing-vertical-vs-penetration-redial, checked 2026-09-24}
}