Source note · Five9 routing and campaign model
The FTC Telemarketing Sales Rule's call-abandonment safe harbor requires technology that abandons no more than three percent of calls answered by a person. The rate is measured over the campaign if it runs under 30 days, otherwise over each successive 30-day period.
Checked 2026-09-24
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- outbound-compliance
- Deployment
- any
- Region
- us
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- 16 CFR 310.4 - Abusive telemarketing acts or practices — Legal Information Institute, Cornell Law School (reproducing the Code of Federal Regulations) · tier 1 standards and regulators · 16 CFR 310.4(b)(4)(i)
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-tsr-safe-harbor-3pct. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-tsr-safe-harbor-3pct
BibTeX
@misc{warmtransfer-claim-five9-routing-tsr-safe-harbor-3pct,
title = {Five9 routing and campaign model: source note five9-routing-tsr-safe-harbor-3pct},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-tsr-safe-harbor-3pct},
note = {Source note five9-routing-tsr-safe-harbor-3pct, checked 2026-09-24}
}