Source note · Five9 routing and campaign model
By default, Five9 assigns a contact's time zone from the phone number's area code and prefix. The alternatives are ZIP/postal code (US and Canada only) or the contact record's state, each falling back to area code and prefix.
Checked 2026-09-24
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- outbound-compliance
- Deployment
- multi-tenant
- Region
- us and canada
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Configuring Time Zone Dialing Options — Five9 · tier 2 current vendor documentation · Time Zone Assignment
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-timezone-assignment. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-timezone-assignment
BibTeX
@misc{warmtransfer-claim-five9-routing-timezone-assignment,
title = {Five9 routing and campaign model: source note five9-routing-timezone-assignment},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-timezone-assignment},
note = {Source note five9-routing-timezone-assignment, checked 2026-09-24}
}