Source note · Setting up a Five9 inbound campaign
The campaign profile General settings page states that inbound calls have a default Initial Call Priority of 60 on a scale of 1 to 100, and that higher-priority calls are answered first regardless of queue time.
disputed · Checked 2026-09-30
Inbound calls have a default priority of 60 on a scale of 1 to 100.
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- call priority
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Selecting General Settings for Campaign Profiles — Five9 · tier 2 current vendor documentation · Initial Call Priority (inbound or outbound)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-profile-priority-60. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-profile-priority-60
BibTeX
@misc{warmtransfer-claim-five9-inbound-campaign-setup-profile-priority-60,
title = {Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-profile-priority-60},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-profile-priority-60},
note = {Source note five9-inbound-campaign-setup-profile-priority-60, checked 2026-09-30}
}