Source note · Microsoft Dynamics 365 Contact Center
A third-party voice provider can be used with Dynamics 365 Contact Center through the Dynamics 365 Channel Integration Framework 2.0 connector; Microsoft names Genesys Engage, Solgari and NICE inContact as examples.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- third-party-telephony
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- FAQ about the voice channel — Microsoft · tier 2 current vendor documentation · Setup, 'Can I configure a third-party voice provider in Dynamics 365 Contact Center?'
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-third-party-voice-cif. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-third-party-voice-cif
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-third-party-voice-cif,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-third-party-voice-cif},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-third-party-voice-cif},
note = {Source note dynamics-365-contact-center-third-party-voice-cif, checked 2026-09-30}
}