Source note · Microsoft Dynamics 365 Contact Center
The documented Salesforce embedding imports a call center definition file whose CTI Adapter URL is replaced with the embedded widget URL, then adds the Open CTI Softphone utility to the Service Console app; the CRM connection uses Salesforce API version v58.0.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- embedded-experience
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up the embedded experience in Salesforce for Dynamics 365 Contact Center — Microsoft · tier 2 current vendor documentation · 'Set up the call center in Salesforce' steps 1-7 and 'Set up a softphone in Salesforce' steps 2-7
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-salesforce-open-cti. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-salesforce-open-cti
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-salesforce-open-cti,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-salesforce-open-cti},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-salesforce-open-cti},
note = {Source note dynamics-365-contact-center-salesforce-open-cti, checked 2026-09-30}
}