As of the availability table dated 2026-09-04, France, Germany and India have digital channels but no voice, GCC High has neither, and GCC Moderate has both with Azure Communication Services for voice running in the North America commercial cloud.

Checked 2026-09-30

Vendor
Microsoft
Product
Dynamics 365 Contact Center
Subsystem
regional-availability
Deployment
multi-tenant
Region
france; germany; india; us government clouds
Release range
as documented 2026-09-04
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-region-voice-gaps. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-region-voice-gaps

BibTeX

@misc{warmtransfer-claim-dynamics-365-contact-center-region-voice-gaps,
  title  = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-region-voice-gaps},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-region-voice-gaps},
  note   = {Source note dynamics-365-contact-center-region-voice-gaps, checked 2026-09-30}
}

Read in context