Source note · Microsoft Dynamics 365 Contact Center
User-to-user information can be passed to Dynamics 365 over direct routing by structuring it as key-value pairs separated by semicolons, hex-encoding the whole string, and appending ';encoding=hex'.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- acs-direct-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Bring your own carrier — Microsoft · tier 2 current vendor documentation · 'SBC best practices', last bullet
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-uui-hex. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-uui-hex
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-byoc-uui-hex,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-uui-hex},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-uui-hex},
note = {Source note dynamics-365-contact-center-byoc-uui-hex, checked 2026-09-30}
}