Source note · Microsoft Dynamics 365 Contact Center

Direct routing numbers are registered in Copilot Service admin center under Channels, Phone numbers, Advanced, in the 'Bring your own number via Azure Direct Routing' section, either one at a time or by bulk CSV import.

Checked 2026-09-30

Vendor: Microsoft
Product: Dynamics 365 Contact Center
Subsystem: acs-direct-routing
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-30; ACS direct routing supported through 2028-09-30
Checked: 2026-09-30

Sources

Bring your own carrier — Microsoft · tier 2 current vendor documentation · 'Bring your own phone number via direct routing' steps 1-3

Cite this note

APA

WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-ui-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-ui-path

BibTeX

@misc{warmtransfer-claim-dynamics-365-contact-center-byoc-ui-path,
  title  = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-ui-path},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-ui-path},
  note   = {Source note dynamics-365-contact-center-byoc-ui-path, checked 2026-09-30}
}

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