Source note · Microsoft Dynamics 365 Contact Center
For direct routing the session border controller and its DNS server must be deployed in the same region, because Azure Communication Services hosts group calls in the region where the DNS server is deployed and a mismatch causes delay.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- acs-direct-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Bring your own carrier — Microsoft · tier 2 current vendor documentation · Prerequisites, last sub-bullet
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-sbc-dns-region. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-sbc-dns-region
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-byoc-sbc-dns-region,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-sbc-dns-region},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-sbc-dns-region},
note = {Source note dynamics-365-contact-center-byoc-sbc-dns-region, checked 2026-09-30}
}