Source note · Microsoft Dynamics 365 Contact Center
SMS is not supported on numbers brought through Azure Communication Services direct routing.
Checked 2026-09-30
SMS isn't supported with direct routing.
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- acs-direct-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Bring your own carrier — Microsoft · tier 2 current vendor documentation · 'Add number' tab, Calling plans Note
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-no-sms. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-no-sms
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-byoc-no-sms,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-no-sms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-no-sms},
note = {Source note dynamics-365-contact-center-byoc-no-sms, checked 2026-09-30}
}