Source note · Microsoft Dynamics 365 Contact Center
The voice channel does not support emergency calling when Azure direct routing is used.
Checked 2026-09-30
The voice channel in Dynamics 365 Contact Center doesn't support emergency calling when you use Azure direct routing.
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- emergency-calling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Supported cloud locations for voice channel — Microsoft · tier 2 current vendor documentation · 'Azure direct routing' section, last sentence
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-no-emergency. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-no-emergency
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-byoc-no-emergency,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-no-emergency},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-no-emergency},
note = {Source note dynamics-365-contact-center-byoc-no-emergency, checked 2026-09-30}
}