Source note · Microsoft Dynamics 365 Contact Center
Direct routing prerequisites include that the Dynamics 365 organization's phone number is encoded in E.164 format and that the session border controller answers the INVITE from direct routing with a 1xx SIP status code.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- acs-direct-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Bring your own carrier — Microsoft · tier 2 current vendor documentation · Prerequisites, fourth and fifth sub-bullets
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-e164-sip. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-e164-sip
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-byoc-e164-sip,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-e164-sip},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-e164-sip},
note = {Source note dynamics-365-contact-center-byoc-e164-sip, checked 2026-09-30}
}