Source note · Microsoft Dynamics 365 Contact Center
Bring your own carrier uses Azure Communication Services direct routing: the organization connects an Azure Communication Services resource, sets up direct routing on it with a certified session border controller, and then registers its own numbers in Dynamics 365, keeping its existing carrier and numbers.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- acs-direct-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30; ACS direct routing supported through 2028-09-30
- Checked
- 2026-09-30
Sources
- Bring your own carrier — Microsoft · tier 2 current vendor documentation · opening paragraph and Prerequisites
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-direct-routing. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-direct-routing
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-byoc-direct-routing,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-byoc-direct-routing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-byoc-direct-routing},
note = {Source note dynamics-365-contact-center-byoc-direct-routing, checked 2026-09-30}
}