Source note · Connecting Unified CM to RingCentral contact center
RingCX agents can cold transfer (without speaking to the recipient), warm transfer (speak first, optionally conferencing more parties) or transfer to voicemail, and can requeue a call to a different queue.
Checked 2026-09-25
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Transferring a call in RingCX — RingCentral · tier 2 current vendor documentation · transfer type list; requeue pointer
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-ringcx-transfer-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-ringcx-transfer-types
BibTeX
@misc{warmtransfer-claim-cucm-with-ringcentral-contact-center-ringcx-transfer-types,
title = {Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-ringcx-transfer-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-ringcx-transfer-types},
note = {Source note cucm-with-ringcentral-contact-center-ringcx-transfer-types, checked 2026-09-25}
}