Source note · Connecting Unified CM to Genesys Cloud CX
A BYOC Cloud external trunk is created as type BYOC Carrier (subtypes Generic, Verizon or WhatsApp Business Calling) or BYOC PBX (subtype Generic only), under Menu > Digital and Telephony > Telephony > Trunks > External Trunks.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- external trunks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Create a trunk under BYOC Cloud — Genesys · tier 2 current vendor documentation · menu navigation; trunk type selection
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-trunk-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-trunk-types
BibTeX
@misc{warmtransfer-claim-cucm-with-genesys-cloud-trunk-types,
title = {Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-trunk-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-trunk-types},
note = {Source note cucm-with-genesys-cloud-trunk-types, checked 2026-09-25}
}