Source note · Connecting Unified CM to Genesys Cloud CX
To assign an external trunk to an Edge, take the Edge out of service, set its site and Edge group, select the external trunk under Use the following trunks, then put the Edge back in service and save.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- BYOC Premises Edges
- Deployment
- hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Assign a site, Edge group, and external SIP trunk — Genesys · tier 2 current vendor documentation · steps 1, 2, 5 and 6
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-premises-assign-trunk-edge. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-premises-assign-trunk-edge
BibTeX
@misc{warmtransfer-claim-cucm-with-genesys-cloud-premises-assign-trunk-edge,
title = {Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-premises-assign-trunk-edge},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-premises-assign-trunk-edge},
note = {Source note cucm-with-genesys-cloud-premises-assign-trunk-edge, checked 2026-09-25}
}