Webex Calling Customer Assist can be deployed for agents while other employees stay on Unified CM, interconnected through Local Gateway; Unified CM clusters must be version 14 or 15 with SUs or later.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- interconnect
- Deployment
- multi-tenant, on-premises
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Configure Webex Calling Customer Assist for Unified Communications Manager — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Configure Webex Calling Customer Assist for Unified Communications Manager > Customer Assist; requirements
Cite this note
APA
WarmTransfer. (2026, September 24). Unified CM and Webex Calling coexistence during a migration: source note cucm-webex-calling-coexistence-customer-assist-ucm. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-webex-calling-coexistence-customer-assist-ucm
BibTeX
@misc{warmtransfer-claim-cucm-webex-calling-coexistence-customer-assist-ucm,
title = {Unified CM and Webex Calling coexistence during a migration: source note cucm-webex-calling-coexistence-customer-assist-ucm},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-webex-calling-coexistence-customer-assist-ucm},
note = {Source note cucm-webex-calling-coexistence-customer-assist-ucm, checked 2026-09-24}
}