Downgrading an 8800 phone from 14.3(1) or later to a release below 14.3(1) may lose ringtones on multi-line phones, which a factory reset resolves.

Checked 2026-09-25

Vendor
Cisco
Product
Cisco IP Phone 8800 Series enterprise firmware
Subsystem
downgrade
Deployment
on-premises
Region
not restricted
Release range
downgrade from 14.3(1)+ to below 14.3(1)
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Cisco IP phone firmware management: source note cucm-phone-firmware-rn-downgrade-ringtone. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-phone-firmware-rn-downgrade-ringtone

BibTeX

@misc{warmtransfer-claim-cucm-phone-firmware-rn-downgrade-ringtone,
  title  = {Cisco IP phone firmware management: source note cucm-phone-firmware-rn-downgrade-ringtone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cucm-phone-firmware-rn-downgrade-ringtone},
  note   = {Source note cucm-phone-firmware-rn-downgrade-ringtone, checked 2026-09-25}
}

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