For EM and EMCC login or logout problems, Cisco TAC lists these logs to collect: Cisco Extension Mobility, Cisco Extension Mobility Application, phone console logs, a packet capture from the phone and detailed TVS logs.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Communications Manager
- Subsystem
- Extension Mobility
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.x and later
- Checked
- 2026-10-02
Sources
- CUCM 12.X Extension Mobility (EM) and Extension Mobility Cross Cluster (EMCC) Log in service URL — Cisco Systems · tier 2 current vendor documentation · Logs to collect
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Extension Mobility login failures in Unified CM: source note cucm-extension-mobility-troubleshooting-logs-to-collect. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-extension-mobility-troubleshooting-logs-to-collect
BibTeX
@misc{warmtransfer-claim-cucm-extension-mobility-troubleshooting-logs-to-collect,
title = {Troubleshooting Extension Mobility login failures in Unified CM: source note cucm-extension-mobility-troubleshooting-logs-to-collect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-extension-mobility-troubleshooting-logs-to-collect},
note = {Source note cucm-extension-mobility-troubleshooting-logs-to-collect, checked 2026-10-02}
}