Source note · CRM and CTI integration patterns for contact centers
Genesys Cloud for Salesforce was deprecated effective March 23, 2026 and is in maintenance mode, receiving only minor updates until retirement.
Checked 2026-10-01
- Vendor
- Genesys
- Product
- Genesys Cloud for Salesforce
- Subsystem
- lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-03-23
- Checked
- 2026-10-01
Sources
- About Genesys Cloud for Salesforce — Genesys · tier 2 current vendor documentation · deprecation notice at top of article
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-genesys-sf-deprecated-2026-03-23. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-genesys-sf-deprecated-2026-03-23
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-genesys-sf-deprecated-2026-03-23,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-genesys-sf-deprecated-2026-03-23},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-genesys-sf-deprecated-2026-03-23},
note = {Source note cti-crm-integration-patterns-genesys-sf-deprecated-2026-03-23, checked 2026-10-01}
}