Source note · CRM and CTI integration patterns for contact centers
A communication widget built on CIF 1.0 APIs continues to work with the CIF 2.0 app, provided the channel provider is configured and its channel URL updated in the Copilot Service admin center.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Dynamics 365 Channel Integration Framework
- Subsystem
- migration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- CIF 1.0 to 2.0
- Checked
- 2026-10-01
Sources
- FAQ about Dynamics 365 Channel Integration Framework — Microsoft · tier 2 current vendor documentation · CIF 2.0 FAQ > Will my existing communication widget, built using Dynamics 365 Channel Integration Framework 1.0 APIs, continue to work ...?
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif1-api-widget-reusable-in-v2. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif1-api-widget-reusable-in-v2
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-cif1-api-widget-reusable-in-v2,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif1-api-widget-reusable-in-v2},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif1-api-widget-reusable-in-v2},
note = {Source note cti-crm-integration-patterns-cif1-api-widget-reusable-in-v2, checked 2026-10-01}
}