Source note · CRM and CTI integration patterns for contact centers

Channel Integration Framework works only with Unified Interface apps and does not support the legacy web client.

Checked 2026-10-01

Dynamics 365 Channel Integration Framework works only with Unified Interface apps.

Vendor: Microsoft
Product: Dynamics 365 Channel Integration Framework
Subsystem: compatibility
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-10-01
Checked: 2026-10-01

Sources

FAQ about Dynamics 365 Channel Integration Framework — Microsoft · tier 2 current vendor documentation · General FAQ > Does Dynamics 365 Channel Integration Framework work with Unified Interface apps?

Cite this note

APA

WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif-unified-interface-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif-unified-interface-only

BibTeX

@misc{warmtransfer-claim-cti-crm-integration-patterns-cif-unified-interface-only,
  title  = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif-unified-interface-only},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif-unified-interface-only},
  note   = {Source note cti-crm-integration-patterns-cif-unified-interface-only, checked 2026-10-01}
}

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