Source note · CRM and CTI integration patterns for contact centers
With searchOnly set to false, a searchAndOpenRecords call that returns multiple records opens only Account, Contact and Activity entities; with $search in the query it always opens the search results page, not the record.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Dynamics 365 Channel Integration Framework
- Subsystem
- screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- CIF 1.0 API reference
- Checked
- 2026-10-01
Sources
- searchAndOpenRecords (JavaScript API Reference) for Dynamics 365 Channel Integration Framework 1.0 — Microsoft · tier 2 current vendor documentation · Parameters table, searchOnly row note; Examples note on $search
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif-search-multi-account-contact. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif-search-multi-account-contact
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-cif-search-multi-account-contact,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif-search-multi-account-contact},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif-search-multi-account-contact},
note = {Source note cti-crm-integration-patterns-cif-search-multi-account-contact, checked 2026-10-01}
}