Source note · CRM and CTI integration patterns for contact centers
The CIF searchAndOpenRecords method searches for a record from the communication widget during inbound communication and opens it, which is CIF's screen-pop primitive.
Checked 2026-10-01
The method searches for the record from the communication widget during the inbound communication and opens the record.
- Vendor
- Microsoft
- Product
- Dynamics 365 Channel Integration Framework
- Subsystem
- screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- CIF 1.0 API reference
- Checked
- 2026-10-01
Sources
- searchAndOpenRecords (JavaScript API Reference) for Dynamics 365 Channel Integration Framework 1.0 — Microsoft · tier 2 current vendor documentation · opening description and Syntax section
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif-search-and-open-records. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif-search-and-open-records
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-cif-search-and-open-records,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif-search-and-open-records},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif-search-and-open-records},
note = {Source note cti-crm-integration-patterns-cif-search-and-open-records, checked 2026-10-01}
}