Source note · CRM and CTI integration patterns for contact centers
searchAndOpenRecords defaults to categorized search; relevance search (searchType 0) works only after relevance search is configured for the organisation, and otherwise falls back to category search.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Dynamics 365 Channel Integration Framework
- Subsystem
- screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- CIF 1.0 API reference
- Checked
- 2026-10-01
Sources
- searchAndOpenRecords (JavaScript API Reference) for Dynamics 365 Channel Integration Framework 1.0 — Microsoft · tier 2 current vendor documentation · Parameters table, searchType row; Return value note
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif-relevance-search-config. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif-relevance-search-config
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-cif-relevance-search-config,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif-relevance-search-config},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif-relevance-search-config},
note = {Source note cti-crm-integration-patterns-cif-relevance-search-config, checked 2026-10-01}
}