Source note · CRM and CTI integration patterns for contact centers
Dynamics 365 Channel Integration Framework is a cloud-to-cloud framework that integrates third-party channel providers with Dynamics 365 Unified Interface apps using a browser-based JavaScript API library.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Dynamics 365 Channel Integration Framework
- Subsystem
- architecture
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- CIF 1.0 and 2.0; current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- FAQ about Dynamics 365 Channel Integration Framework — Microsoft · tier 2 current vendor documentation · General FAQ > What is Dynamics 365 Channel Integration Framework?
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif-browser-js-api. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif-browser-js-api
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-cif-browser-js-api,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif-browser-js-api},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif-browser-js-api},
note = {Source note cti-crm-integration-patterns-cif-browser-js-api, checked 2026-10-01}
}