Source note · CSAT and NPS surveys in contact centers
The Net Promoter Score question asks how likely the respondent is to recommend the company to a friend or colleague and is answered on a 0 to 10 scale.
Checked 2026-10-02
How likely are you to recommend us to a friend or colleague?
- Vendor
- Bain
- Product
- Net Promoter System
- Subsystem
- NPS methodology
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Measuring Your Net Promoter Score — Bain & Company · tier 2 current vendor documentation · page body, question and scale paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-nps-question-scale. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-nps-question-scale
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-nps-question-scale,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-nps-question-scale},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-nps-question-scale},
note = {Source note contact-center-surveys-csat-nps-nps-question-scale, checked 2026-10-02}
}