Source note · CSAT and NPS surveys in contact centers
NPS classifies 9-10 respondents as promoters, 7-8 as passives and 0-6 as detractors.
Checked 2026-10-02
- Vendor
- Bain
- Product
- Net Promoter System
- Subsystem
- NPS methodology
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Measuring Your Net Promoter Score — Bain & Company · tier 2 current vendor documentation · page body, promoters/passives/detractors list
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-nps-bands. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-nps-bands
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-nps-bands,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-nps-bands},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-nps-bands},
note = {Source note contact-center-surveys-csat-nps-nps-bands, checked 2026-10-02}
}