Source note · CSAT and NPS surveys in contact centers
Genesys Cloud survey results are linked to the interaction and appear under Quality in the interaction's Quality Summary view and in the Surveys Performance Summary and Detail views.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Quality and survey reporting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- About customer surveys — Genesys · tier 2 current vendor documentation · page body, survey results section
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-results-quality-tab. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-results-quality-tab
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-genesys-results-quality-tab,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-results-quality-tab},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-results-quality-tab},
note = {Source note contact-center-surveys-csat-nps-genesys-results-quality-tab, checked 2026-10-02}
}