Source note · Planning a contact center platform migration
Genesys Cloud for PureConnect lets CIC administrators set up a paired Genesys Cloud organization from within CIC Interaction Administrator, which continuously syncs CIC user information such as name, email, extension and phone numbers; it requires CIC 2016 R3 or later.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud for PureConnect
- Subsystem
- coexistence
- Deployment
- hybrid
- Region
- not restricted
- Release range
- CIC 2016 R3 or later
- Checked
- 2026-09-25
Sources
- Genesys Cloud for PureConnect - Genesys Cloud Resource Center — Genesys · tier 2 current vendor documentation · article body, overview and requirements
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-genesys-cic-pairing. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-genesys-cic-pairing
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-genesys-cic-pairing,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-genesys-cic-pairing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-genesys-cic-pairing},
note = {Source note contact-center-migration-planning-genesys-cic-pairing, checked 2026-09-25}
}