Source note · Contact center business continuity
For instances in Asia Pacific (Tokyo), only phone numbers explicitly enabled for Global Resiliency get complete replication behaviour to Asia Pacific (Osaka), and inbound calls routed through Osaka might take up to 20 seconds to be delivered.
Checked 2026-09-30
When routing through Asia Pacific (Osaka), inbound calls might experience delivery times of up to 20 seconds.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Global Resiliency
- Subsystem
- phone numbers
- Deployment
- multi-tenant
- Region
- asia pacific (tokyo) source with asia pacific (osaka) replica
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create a replica of your existing Connect Customer instance — Amazon Web Services · tier 2 current vendor documentation · Section 'Important things to know', bullet beginning 'For instances in Asia Pacific (Tokyo)'
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-aws-gr-tokyo-osaka. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-gr-tokyo-osaka
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-aws-gr-tokyo-osaka,
title = {Contact center business continuity: source note contact-center-business-continuity-aws-gr-tokyo-osaka},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-gr-tokyo-osaka},
note = {Source note contact-center-business-continuity-aws-gr-tokyo-osaka, checked 2026-09-30}
}