Source note · Emergency calling from contact center agent desktops
AWS recommends storing an agent's usual address at setup and prompting the agent to update it at the start of each shift so the most recently validated address goes with an emergency call.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- E911 location
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Get and store an agent's validated physical address in your Connect Customer instance — Amazon Web Services · tier 2 current vendor documentation · Step 1, sub-steps 1 and 2
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-shift-prompt. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-shift-prompt
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-connect-shift-prompt,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-shift-prompt},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-shift-prompt},
note = {Source note contact-center-agent-emergency-calling-connect-shift-prompt, checked 2026-10-02}
}