WarmTransfer
Source note · End of sale of Cisco on-premises contact center 12.5 and 12.6

Unified CCE 12.5(1) is not named as a direct in-place-upgrade source to 15.0(1): the guide's Supported Upgrade Paths table lists exactly one in-place-upgrade row, 'Unified CCE 12.5(2)/12.6(x) to Unified CCE 15.0(1)', naming no 12.5(1) row. But the same guide's Upgrade Prerequisites section documents a 12.5(1)-to-15.0(1) reporting migration: 'When you migrate the reporting from 12.5(1) or 12.5(2) to 15.0(1), you will encounter changes related to report filters.' The gap is therefore partial: a full platform in-place upgrade from 12.5(1) is undocumented, while a 12.5(1) reporting migration to 15.0(1) is documented.

Checked 2026-09-24

Unified CCE 12.5(2)/12.6(x) to Unified CCE 15.0(1). | Windows Server 2016 and SQL Server 2017 Windows Server 2019 and SQL Server 2019 | Windows Server 2022 and SQL Server 2022 ... When you migrate the reporting from 12.5(1) or 12.5(2) to 15.0(1), you will encounter changes related to report filters.
Vendor
Cisco
Product
Cisco Unified Contact Center Enterprise
Subsystem
upgrade
Deployment
on-premises
Region
not restricted
Release range
15.0(1)
Checked
2026-09-24

Sources

Cite this note

APA

WarmTransfer. (2026, September 24). End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-eos-ucce-1251-reporting-gap. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-eos-ucce-1251-reporting-gap

BibTeX

@misc{warmtransfer-claim-cisco-on-premises-contact-center-eos-ucce-1251-reporting-gap,
  title  = {End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-eos-ucce-1251-reporting-gap},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-eos-ucce-1251-reporting-gap},
  note   = {Source note cisco-on-premises-contact-center-eos-ucce-1251-reporting-gap, checked 2026-09-24}
}

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