Upgrading a Unified CCE deployment from Windows Server 2016 with SQL Server 2017 to Windows Server 2019 with SQL Server 2019 is not supported; such deployments must move to Windows Server 2022 with SQL Server 2022.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- platform
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-09-22
Sources
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 15.0(1) - Upgrade Overview — Cisco Systems · tier 2 current vendor documentation · Unified CCE Upgrade Overview section, platform restriction note
Cite this note
APA
WarmTransfer. (2026, September 22). End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-v15-os-limit. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-v15-os-limit
BibTeX
@misc{warmtransfer-claim-cisco-on-premises-contact-center-end-of-sale-v15-os-limit,
title = {End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-v15-os-limit},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-v15-os-limit},
note = {Source note cisco-on-premises-contact-center-end-of-sale-v15-os-limit, checked 2026-09-22}
}