Cisco bulletin EOL14626 notes that Unified IP Interactive Voice Response and the non-production services kit remain available under perpetual licensing, outside the scope of the Unified CCX perpetual licensing end of sale.
Checked 2026-09-22
NOTE: The following products will continue to be available under perpetual licensing: ● Unified IP Interactive Voice Response [IPIVR] ● Non-production Services [NPS] kit for UCCX
- Vendor
- Cisco
- Product
- Unified IP IVR
- Subsystem
- licensing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- all versions
- Checked
- 2026-09-22
Sources
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center — Cisco Systems · tier 2 current vendor documentation · Overview section, scope carve-out note
Cite this note
APA
WarmTransfer. (2026, September 22). End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-perp-ipivr. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-perp-ipivr
BibTeX
@misc{warmtransfer-claim-cisco-on-premises-contact-center-end-of-sale-perp-ipivr,
title = {End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-perp-ipivr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-perp-ipivr},
note = {Source note cisco-on-premises-contact-center-end-of-sale-perp-ipivr, checked 2026-09-22}
}