Before upgrading a Hosted Collaboration Solution for Contact Center deployment to release 15.0(1), the deployment must first be switched to a Unified CCE deployment type.
Checked 2026-09-22
Before upgrading a HCS for CC deployment to version 15.0(1), switch to a Unified CCE deployment type first.
- Vendor
- Cisco
- Product
- HCS for Contact Center
- Subsystem
- upgrade
- Deployment
- on-premises, partner-hosted
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-09-22
Sources
- Release notes for Cisco Contact Center Enterprise Solutions, Release 15.0(1) — Cisco Systems · tier 2 current vendor documentation · release notes section covering discontinued deployment types
Cite this note
APA
WarmTransfer. (2026, September 22). End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-hcs-switch. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-hcs-switch
BibTeX
@misc{warmtransfer-claim-cisco-on-premises-contact-center-end-of-sale-hcs-switch,
title = {End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-hcs-switch},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-hcs-switch},
note = {Source note cisco-on-premises-contact-center-end-of-sale-hcs-switch, checked 2026-09-22}
}